Meet the Co-Founders Sisters on a mission to uplift and support those facing challenges
Hey there! We're Veronica and Georgia, the dynamic duo behind Heartful Support Services. As sisters on a mission, we've always shared a deep-seated passion for making a difference in people's lives, especially those who need it most. Our journey began with a vision fueled by compassion and a touch of sibling quirkiness, together, we wanted to do something that was meaningful and positively impacting peoples lives. We've crafted Heartful Support Services to be not just a service provider but a warm, inviting community where support meets heart. Join us in creating a brighter, more inclusive future—one heartfelt step at a time!
Meet The Team Behind
Heartful Support Services
Heartful Support Services
With hand selected support experts, you will find where you belong with Heartful
An Experienced Team That Care
Our team members and our clients enjoy flexibility, open mindedness and inclusion, combining personal interests with tailored support programs. Our one on one focus ensures nobody falls through the cracks.
Heartful Support Team
Veronica
Founder, Coordinator of Supports
Veronica is action-driven, fast-moving, and results-focused, leading Heartful's growth and overseeing key financial operations, She brings structure, efficiency, and high energy to the team. A mother of three with deep NDIS knowledge, she is passionate about support coordination and building strong collaborative support teams around each client to help them thrive.
What I love about this job
"I love taking action and seeing the direct impact - turning challenges into progress for our team and the people we support."
Georgia
Founder, Coordinator of Supports
Georgia focuses on NDIS compliance and quality control, helping to create the systems that keep Heartful running smoothly. Her work supports sustainable growth, while ensuring genuine care for both clients and support workers. She helps bridge communication between allied health and support teams, ensuring everyone works together with clarity and care.
What I love about this job
"Being part of a team that helps create real, positive change, while seeing people's lives improve with the right support, encouragement, and understanding."
David
Deana
Mariano
Kerrie
Safiye
Julianne
Mustafa
Don
Viktor
Robert
Ben
Maliha
Cece
David
Support Worker
Known for his calm, patient, and structured approach, David connects effortlessly with young men on the spectrum, providing guidance and support with a reassuring presence. He has a strong understanding of mental health and anxiety and is an excellent listener.
A passionate gamer, David often uses shared interests to build trust and create meaning full connection. What I love about this job "knowing I've helped make a real difference in someone's life."
A passionate gamer, David often uses shared interests to build trust and create meaning full connection. What I love about this job "knowing I've helped make a real difference in someone's life."
Deana
Support Worker
Deana is bubbly, outgoing, and full of energy. She has a creative flair and a deep love for arts and crafts, always bringing fun and creativity to those she supports. She provides joy and quality care with a strong, empathetic, and caring nature. She also speaks fluent Arabic and is currently in her second year of nursing school, working towards her dream of becoming a nurse.
What I love about this job
"I love seeing the difference we make by providing client-centred support."
Mariano
Wellbeing Support Mentor and Coach
Mariano brings a calm, grounded presence to his work, with a deep appreciation for mindfulness, meditations, and Buddhist philosophy. He connects effortlessly with people of all ages and backgrounds, finding common ground and meaningful conversation wherever goes.
He has a unique ability to link clients with the right people, opportunities and experiences - supporting their growth with purpose and confidence. What I love about this job "I love being a support worker because it allows me to offer calm, a steady support system to people and help which helps them navigate life's challenges with compassion."
He has a unique ability to link clients with the right people, opportunities and experiences - supporting their growth with purpose and confidence. What I love about this job "I love being a support worker because it allows me to offer calm, a steady support system to people and help which helps them navigate life's challenges with compassion."
Kerrie Gullotta
Support Worker
Kerrie is an experienced NDIS and Aged Care Support Worker who is passionate about providing nurturing, person-centred support. With a diverse background across many roles, she brings empathy, dedication, and a genuine commitment to making a difference in the lives of people living with disabilities, mental health challenges, and the elderly.
Kerries hobbies are craft, knitting, sewing, reading. Spending time with family and friends and outdoor adventures.
Kerries hobbies are craft, knitting, sewing, reading. Spending time with family and friends and outdoor adventures.
Safiye
Team Leader, Client & Supports
Safiye is the go-to person at Heartful for support worker management. With over 10 years of experience in the NDIS, she handles onboarding with care, ensuring every support worker is properly screened, qualified, and ready to deliver exceptional care. She collaborates closely with clients and stakeholders to provide seamless, personalised support. Highly skilled and easygoing, she navigates challenges smoothly.
What I love about this job
"I love meeting all kinds of people, hearing their stories, learning from them, and actually being there to make life a bit easier for them."
Julianne (Jules)
Support Worker
A true gem, Jules doesn’t just organise a home—she transforms it. With a flair for meal prep and home management, she brings efficiency, structure, and ease into everyday life. Whether it’s a fridge stocked with ready-to-go meals or a space that feels lighter and easier to manage, Jules has it covered.
What I love about this job
"I love being able to use my practical skills to make someone’s day easier, brighter, and more joyful."
Mustafa
Support Worker
Reliable, friendly, and always behind the lens-Mustafa brings a creative twist to support work. With a background as a professional photographer and video editor, he has a sharp eye for detail, string tech skills, and a calm, grounded presence, Whether he's supporting clients at home or out in the community, Mustafa is known for his consistency and warmth.
Originally from Bangladesh, he brings a vibrant cultural flair to everything he does. What I love about this job "Helping people grow in confidence and being part of their everyday wins."
Originally from Bangladesh, he brings a vibrant cultural flair to everything he does. What I love about this job "Helping people grow in confidence and being part of their everyday wins."
Don
Mental Health Support Worker
Grounded, thoughtful, and deeply intuitive, Don brings a calm and caring presence to his support work. With a strong background in psychology, he blends academic insight with a passion for emotional regulation, mindfulness, and creativity. Don often supports clients through meditation, breathing techniques, nature-based activities, and reflective conversation.
With a love for philosophy, the arts, and the outdoors, he naturally creates a peaceful space where people feel safe and supported. What I love about this job "Helping people reconnect with themselves and feel more at ease in their own skin.”
With a love for philosophy, the arts, and the outdoors, he naturally creates a peaceful space where people feel safe and supported. What I love about this job "Helping people reconnect with themselves and feel more at ease in their own skin.”
Viktor
Support Worker
Calm, consistent, and quietly confident, Victor brings a grounded and thoughtful presence to his support work. With a background in cybersecurity and a natural talent for problem-solving, he combines strong technical skills with emotional intelligence to support clients in meaningful ways.
Outside of work, Victor enjoys basketball and staying active. He’s down-to-earth, a great listener, and creates a sense of ease and trust wherever he goes. What I love about this job "Building real trust and being someone people can genuinely rely on.”
Outside of work, Victor enjoys basketball and staying active. He’s down-to-earth, a great listener, and creates a sense of ease and trust wherever he goes. What I love about this job "Building real trust and being someone people can genuinely rely on.”
Robert Dixon
Mental Health Support Worker
Robbie is an aspiring clinical psychologist in his 4th Year at University. He is currently working towards a career in mental health. Passionate about helping others, he is committed to learning and applying psychological principles to support individuals in their personal growth.
Outside of his studies, Robbie enjoys playing and listening to music, diving into non-fiction books, and cheering on his favorite rugby league team. His diverse interests and dedication to mental well-being make him a valuable part of our team...
Outside of his studies, Robbie enjoys playing and listening to music, diving into non-fiction books, and cheering on his favorite rugby league team. His diverse interests and dedication to mental well-being make him a valuable part of our team...
Ben Woudsma
Support Worker
With over 6 years of experience in disability support, Ben brings a wealth of skills to his clients. He is an outgoing and social individual who thrives on creating new experiences.
Ben enjoys a wide range of hobbies, including reading, playing golf, playing sports and and spending time with friends. A passionate sports fan, history enthusiast, and lover of delicious Italian cuisine, he brings energy and enthusiasm to every interaction.
Ben enjoys a wide range of hobbies, including reading, playing golf, playing sports and and spending time with friends. A passionate sports fan, history enthusiast, and lover of delicious Italian cuisine, he brings energy and enthusiasm to every interaction.
Maliha Hasnat
Support Worker
Maliha (May) is passionate about empowering individuals through inclusive community support. She has a keen interest in mental health advocacy, youth development, cultural diversity, and disability care. In her free time, she enjoys music, reading, painting, and traveling.
Maliha brings strong case management, communication, and problem-solving skills. She is experienced in trauma-informed care and has worked extensively with culturally diverse and vulnerable populations, particularly within the NDIS, as well as in both in-home and out-of-home care settings.
Maliha brings strong case management, communication, and problem-solving skills. She is experienced in trauma-informed care and has worked extensively with culturally diverse and vulnerable populations, particularly within the NDIS, as well as in both in-home and out-of-home care settings.
Cece
Support Worker
Cece is a beach lover and budding surfer with a passion for arts, crafts, and repurposing old items creatively. She enjoys cooking and baking for family and friends and has a deep appreciation for Italian food, films, and culture, after eight years of studying the language.
Currently studying a combined Bachelor of Engineering and Bachelor of Medical Science (Biomedical Engineering) at UTS, Cece also nurtures her green thumb through plant propagation and garden volunteering. Curious, creative, and hands-on, she brings energy and passion to everything she does.
Currently studying a combined Bachelor of Engineering and Bachelor of Medical Science (Biomedical Engineering) at UTS, Cece also nurtures her green thumb through plant propagation and garden volunteering. Curious, creative, and hands-on, she brings energy and passion to everything she does.
Our Approach
At Heartful Support Services, Georgia and Veronica lead with a collaborative, client-centered approach, ensuring seamless care through teamwork and clear communication. By working closely with clients, families, and providers, we deliver personalized support that evolves with each individual’s unique journey.
Key elements of our approach include:
Collaborative Planning: Involving all stakeholders to create tailored support plans.
Thorough Documentation: Ensuring transparency and consistency across all services.
Customized Support: Matching clients with the most suitable support workers.
Continuous Monitoring: Regularly reviewing and adjusting plans to ensure progress.
Goal-Oriented Outcomes: Refining goals to promote growth, independence, and success.
Thorough Documentation: Ensuring transparency and consistency across all services.
Customized Support: Matching clients with the most suitable support workers.
Continuous Monitoring: Regularly reviewing and adjusting plans to ensure progress.
Goal-Oriented Outcomes: Refining goals to promote growth, independence, and success.
Our team’s expertise spans life skills, financial planning, creative arts, fitness, and more. Whether it’s learning to cook, building confidence, or pursuing a passion, we connect clients with dedicated support workers who help them achieve their dreams.
Specialised Support Workers
Life Skills & Admin Mentors
Support with routines, finances, paperwork, and decision-making, empowering clients to become independent and achieve their goals.
Creative Mentors
Inspiring clients to explore photography, design, painting, and crafts, building skills and confidence in creative expression.
Community Connection Specialists
Helping clients engage with local clubs, events, and social groups to build meaningful relationships and thrive socially
Fitness & Sports Enthusiasts
Encouraging clients to stay active through swimming, basketball, and other activities, promoting strength, confidence, and a love for fitness.
Passion for Cooking
Guiding clients in meal planning, cooking, and kitchen skills to foster independence and confidence in preparing nutritious meals.
Technology & Digital Skills Mentors
Assisting clients with smartphones, email, social media, and computer skills, keeping them connected and empowered in the digital world.
WE’RE HERE TO HELP YOU ACHIEVE YOUR GOALS AND LIVE YOUR BEST LIFE.
CONTACT US TODAY TO FIND THE PERFECT SUPPORT WORKER FOR YOU.
contact us todayCONTACT US TODAY TO FIND THE PERFECT SUPPORT WORKER FOR YOU.
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